- Strategize and drive business, repayment collection and cross sale growth in the allocated branches. Monthly branch wise business planning of customer sourcing, disbursement, manpower tracking in branches, collection monitoring and ensuring portfolio quality.
- Coordinate with Mid-level Staffs (Area Managers/Regional Managers) of the BC partners to ensure alignment of Business goals
Policies, Processes & Procedures
- Ensure quality portfolio with adherence to policies and processes with effective utilization of available resources.
- Ensure Branches and Branch team follows and implement the laid down policies and procedures.
- Roll out recent product, processes and procedures.
- Training the BC branch staff as and when required, on product, processes and other YBL requirements/mandates.
Business Development
- Support business development activities.
- Support portfolio management and customer servicing.
- Assist in achieving business and revenue targets.
- Coordinate with branches and stakeholders for business growth.
- Support business tracking and performance monitoring.
- Maintain required business records and reports.
Performance Monitoring & Reporting
- Monitor branch productivity, disbursement achievement, repayment performance, and cross-sell metrics against defined targets.
- Review business MIS and team performance regularly to drive corrective actions and business growth.
Relationship Management
• Build and maintain strong relationships with branch teams and internal stakeholders to drive business objectives.
• Collaborate with cross-functional teams to ensure effective implementation of products, processes, and policies.
Customer Relationship Management
• Ensure high levels of customer satisfaction through quality service and timely issue resolution.
• Drive customer retention, 100% repayment, and increased product penetration through effective engagement.
Risk and Internal Control
• Support risk and compliance activities.
• Ensure policy and process adherence.
• Monitor repayment performance.
• Support audit and control requirements.
• Coordinate with branches and teams.
• Maintain relevant records and reports.
• Assist in managing operational risks.
• Support achievement of business quality standards.
People Management
• Coach the Quality Control Managers (QCMs) and BC team to achieve growth and maintain portfolio quality
• Assist in developing, refining, and delivering training for the team as needed
• Guide and motivate the team towards achieving optimal standards on all parameters as per their goals
• Support Field teams in troubleshooting field problems and identifying, designing, and suggesting process improvements
📌 Cluster Business Leader - Microfinance @ YES Bank, Bhubaneswar
🏢 Yes Bank
📍 Bhubaneswar
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