- Manage and oversee the collection process for secured loans, ensuring timely and effective recovery of outstanding amounts.
- Develop and implement effective strategies to minimize delinquencies and improve collection efficiency.
- Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries.
- Analyze data and metrics to identify trends and areas for improvement in the collection process.
- Ensure compliance with regulatory requirements and industry standards in all collection activities.
- Maintain accurate records and reports of collection activities, including delinquency rates and recovery outcomes.
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