ServiceNow SPM / ITBM Architect

Position Details

Number of Positions: 1
Experience: 1012 years total IT experience, with a minimum of 7 years of hands-on ServiceNow experience
Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida
Work Mode: Hybrid
Maximum Budget: 30 LPA

1. Position Purpose

The ServiceNow SPM / ITBM Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders, driving a multi-year roadmap to automate and modernize portfolio governance, demand management, resource optimization, and embedding AI-driven capabilities across the ServiceNow platform.

2. Key Responsibilities

Platform Architecture and Design

- Lead ServiceNow SPM/ITBM architecture, solution design, and technical delivery.
- Design scalable solutions aligned with business and technology requirements.
- Define platform architecture, integrations, security, data models, and technical standards.
- Ensure alignment with ServiceNow platform best practices.

Portfolio and Strategic Planning

- Drive portfolio governance, strategic planning, demand management, and investment prioritization.
- Support capacity planning, resource allocation, utilization, and portfolio optimization.
- Enable financial planning, budget versus actuals tracking, cost management, and FinOps.
- Support OKRs, investment funding, and strategic alignment.
- Guide customers through initiatives that improve ROI visibility and portfolio decision quality.

Integration and Technical Delivery

- Lead integrations between ServiceNow SPM and enterprise applications and platforms.
- Design and oversee REST, SOAP, MID Server, and Integration Hub-based integrations.
- Support integrations with ERP, PPM, Agile, HRIS, and identity management platforms.
- Provide technical leadership throughout implementation and delivery.

Stakeholder Engagement and Leadership

- Act as a strategic technology partner for PMO, Finance, IT Leadership, and Business stakeholders.
- Lead technical discussions, solution workshops, and architecture reviews.




- Provide guidance on SPM transformation and platform modernization.
- Govern solution design and technical delivery across enterprise implementations.

Presales

- Support presales activities including:

- Solution design
- Solution demonstrations
- Effort estimation
- RFP/RFI responses

- Provide technical inputs and recommendations for customer transformation initiatives.

3. Qualifications

Education

- Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or related field is required.
- Master's degree such as MBA or MSc is strongly preferred, especially for roles involving PMO transformation or IT Financial Management.

Experience

- 10–12 years of total professional experience in IT.
- Minimum 7 years of hands-on ServiceNow experience.
- Minimum 3 years of dedicated SPM / ITBM implementation experience.
- 2–3 years in a Lead or Architect capacity with accountability for solution design and delivery governance.
- Demonstrated experience as a Lead or Architect on a minimum of 2 enterprise-scale SPM implementations.
- Prior experience in regulated industries is strongly preferred:

- Banking, Financial Services and Insurance (BFSI)
- Healthcare / Life Sciences
- Manufacturing and Retail
- Energy and Utilities

4. Technical Skills

ServiceNow SPM / ITBM Modules

Strong hands-on experience with relevant SPM/ITBM modules, including:

- Demand Management – Idea intake, scoring, and approval workflows
- Project Management – Work breakdown structure, milestones, task tracking, and baselines
- Portfolio Management – Investment prioritization and scenario planning
- Resource Management – Capacity planning, allocation, and utilization




- Financial Planning – Budget versus actuals, cost tracking, and FinOps
- Agile Development – Sprints, stories, epics, and backlog management
- Test Management – Test plans, execution, and defect linkage
- Innovation Management – Idea portal, scoring, and strategy alignment
- Strategic Planning – OKRs, investment funding, and alignment planner
- Time Management – Timesheets, approvals, and effort capture

ServiceNow Platform and Scripting

- ServiceNow scripting
- Business Rules
- Client Scripts
- Script Includes
- UI Policies
- Flow Designer
- Integration Hub
- Scoped Applications
- Domain Separation
- ACL design and security model configuration
- CMDB
- CSDM data model alignment
- Service Mapping
- Performance Analytics
- SPM Dashboards
- Workspaces
- UI Builder
- Now Assist
- GenAI integration within SPM workflows
- AI-driven portfolio insights configuration

Integrations

Experience with:

- REST
- SOAP
- MID Server
- Integration Hub spokes
- SAP
- Oracle
- ERP integrations
- Planview
- Clarity
- Microsoft Project
- Jira
- Azure DevOps
- Active Directory
- Okta
- SailPoint
- HRIS platforms
- Identity management systems

5. Certifications

Required

- CIS – Strategic Portfolio Management (CIS-SPM)

Preferred

- Certified System Administrator (CSA)
- Certified Technical Architect (CTA)
- Certified Application Developer (CAD)
- Project Management Qualified (PMP)
- SAFe Agilist
- Scrum Master
- ITIL v4 Foundation

6. Key Competencies

The ideal candidate should demonstrate:

- Strong ServiceNow SPM/ITBM architecture and implementation expertise
- Enterprise-scale solution design and delivery governance
- Strong understanding of portfolio, demand, resource, and financial management
- Strong technical and integration capabilities
- Ability to engage effectively with PMO, Finance, IT Leadership, and Business stakeholders
- Customer-facing and presales experience
- Ability to drive ServiceNow transformation and modernization initiatives
- Understanding of AI-driven capabilities within ServiceNow SPM

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