Job Description NOC L1 Engineer

Experience: 48 years

Location: Oshore

Number of Resource required: 7

Responsibilities

Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless

equipment for availability and performance.

Server monitoring: Track server health, CPU/memory utilization, and

escalate hardware/software alerts.

Ticket handling: Follow SOPs for incident logging, categorization, and

resolution; update tickets with accurate status.

Escalation management: Escalate unresolved issues to L2/L3 teams per

defined SLA timelines.

ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,

and update stakeholders.

Vendor coordination: Liaise with hardware/software vendors for RMA,

patching, and support cases.

SOP compliance: Ensure all actions are aligned with documented SOPs and

governance standards.

Skills & Qualifications

Basic knowledge of network devices (switches, routers, firewalls) and server

monitoring tools.

Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).

Solid communication skills for ISP/vendor coordination.

Certifications preferred: CompTIA Network+, CCNA (entry-level), or

equivalent.

📌 Jr. NOC Engineer (Chennai)
🏢 Neurealm
📍 Chennai