Role & responsibilities

- P&L; Ownership: Manage the Profit & Loss for all residences in the cluster by controlling costs and driving operational efficiency.
- Customer Experience: Own NPS (Net Promoter Score) and lead initiatives to enhance customer satisfaction across all touchpoints.
- Team Management: Hire, train, and manage Residence Captains to ensure smooth operations and uphold service standards.
- Service Oversight: Monitor and manage delivery of critical services like food, hospitality, internet, laundry, and security.
- Day-to-Day Operations:
- Supervise daily functioning of each SL property
- Conduct regular audits and inspections to maintain service quality Address and resolve resident issues promptly
- Coordinate with internal teams (housekeeping, maintenance, F&B;, etc.) for smooth operations
- Manage inventory, supplies, and vendor performance
- Ensure compliance with SOPs, safety, and hygiene protocols
- Technology Implementation: Deploy and promote usage of operational tools and systems developed by the Technology team to streamline workflows and improve efficiency.

📌 City Manager- Operations (Hyderabad)
🏢 Stanza Living
📍 Hyderabad