Key Responsibilities:

- Lead and manage complete service, preventive maintenance, and breakdown operations for elevators and home lifts.
- Supervise and mentor a team of service engineers, supervisors, and technicians across multiple locations.
- Ensure timely execution of Lift preventive maintenance schedules as per company SOPs and safety standards.
- Monitor and improve SLA adherence, response time, MTTR, and callback rates.
- Handle critical customer escalations and ensure quick issue resolution.
- Drive AMC / CMC service performance and renewal follow-ups where applicable.
- Conduct site inspections, service audits, and safety compliance checks regularly.
- Coordinate with projects, installation, spare parts, logistics,



and customer support teams for smooth service delivery.
- Ensure availability of spare parts, tools, and technical resources.
- Track team productivity, attendance, and route efficiency.
- Prepare weekly / monthly MIS reports, service dashboards, and performance reviews.
- Conduct regular technical and safety training programs for the service team.
- Optimize service operations to improve customer satisfaction and cost efficiency.
- Ensure compliance with statutory safety regulations and internal quality standards.

📌 Elevator - Service & Maintenance Manager (Chennai)
🏢 Nibav Lifts
📍 Chennai