Your Role;

- - Serve as the primary point of contact for level 2 escalations from client.
- - Build and maintain solid relationships with all stakeholders to understand their needs and priorities and ensure timely and effective resolution
- Provide guidance and support to Team Members and Delivery Manager
- - Collaborate with Client and SMEs to identify opportunities for improving services and processes based on feedback and insights gathered from stakeholders.
- Monitor employee satisfaction with services rendered and identify trends and areas for improvement.
- Lead special projects and initiatives as assigned by senior management.

Your Profile;

- Proven expertise in HR Services, with a focus on employee engagement, HR service delivery, or HR operations.
- Strong interpersonal skills,



with the ability to build rapport and credibility with employees and stakeholders at all levels of the organization.
- Excellent communication skills, including written, verbal, and presentation skills.
- Ability to prioritize and manage multiple tasks and projects in a fast-paced environment.
- Proven ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.
- Proficiency in HRIS systems and Microsoft Office Suite.
- Customer-centric mindset with a passion for delivering an exceptional employee experience.

What Youll Love about working Here;

- You are valued for who you are, and you can bring your original self to work.

📌 HR Operational Excellence Professional (Mumbai)
🏢 Capgemini
📍 Mumbai