1. Timely Patient Onboarding

- Reach the patient location on time as per booked slot.
- Ensure first slot of the day starts on time without delay.
- Maintain punctuality and plan routes efficiently.

2. Device Setup & Demonstration

- Correctly apply the VigoHeart patch and ensure good skin contact.
- Pair the device with the patients phone/app if needed.
- Demonstrate usage to the patient (what to do, what to avoid).

3. Patient Education & Engagement

- Explain the purpose and benefits of monitoring.
- Instruct on care: charging, bathing precautions, and reporting issues.
- Ensure patient is comfortable and confident before leaving.

4. Data Quality & Monitoring Initiation

- Verify that ECG data is transmitting properly before leaving.
- Ensure the monitoring session is started on the app/platform.
- Report any technical issues immediately to the support team.

5.



Documentation & Reporting

- Update the status on Field officer's portal immediately after onboarding.
- Maintain accurate records of time, location, and patient ID.
- Upload signed consent forms (if applicable).

6. Customer Experience

- Be polite, skilled, and well-groomed and in uniform during visits.
- Ensure patient satisfaction and resolve basic queries on the spot.
- Escalate any dissatisfaction or complaints to the manager immediately.

7. Compliance & Safety

- Follow hygiene and safety protocols during patient interaction.
- Handle devices carefully to prevent damage/loss.
- Maintain confidentiality of patient data.Role & responsibilities

📌 Field Officer (Bengaluru)
🏢 VigoCare
📍 Bengaluru