Job Title: Workflow Coordinator

Location: Goregaon East, Mumbai

CTC details: 5 LPA - 7 LPA

Availability: Immediate - 30 days

Shift Timing: Rotational shift and rotational Week-offs (Including weekends)
Transportation: Drop Cab facilities will be available for night shifts (Transport boundary applicable -- check if you fall under transport boundary)

Imp Instructions:

Hiring boundary

Western Line: Churchgate to Virar

Central Line: CST to Thane

Harbour Line: Till Mankhurd

Role Summary: Maintain smooth workflow and work coordination

Education and Experience:

- Graduate or equivalent preferred
- 2-4 years of relevant experience preferable if worked in Customer Service role earlier
- Advanced and strategic thinking skills, should have exceptional written (email/Chat) and verbal communication

Responsibilities and Duties:

- Maintain organizational and client confidentiality
- Coordination of jobs between Associates, Shift Supervisor and the Client
- Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfilment of workflow requirements, including deadlines
- Keep abreast with issues / concerns on the shift and keep the manager posted
- Responsible for prompt response, timely follow up to consultants
- Approachable and open to working with staff to resolve problems at any level




- Help coordinate day-to-day operations as well as manage the broader needs of clients
- Retrieve, store and dispose of customer files and data per defined procedures
- Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management
- Assist manager in managing production start-ups, hang-ups and changeovers and IT/Networking problems
- Ensure accurate record keeping, time tracking and reporting for the shift
- Assist manager in coordinating and providing timesheets for temp staff
- Operate within the agreed Standard Operating Procedures
- Follow proper document management systems

Required Skills/Abilities:

- Positive attitude
- Strong time management and organizational skills
- Able to work independently when necessary to resolve problems
- Attention on detail and consistency to meet clients quality control requirements
- Friendly, non-hierarchical and empathic with colleagues and staff
- Strong Coordination skills
- Ability to work under pressure
- Comfortable interacting with clients in person, email and telephone
- Strong verbal and written English communication skills
- Valuable presentation skills • Ability to adapt any process changes
- Adhere to client leave policy and business etiquette

📌 Workflow Coordinator (Mumbai)
🏢 Hiring Squad
📍 Mumbai