Location: Kolkata
Work Mode: Work From Office (WFO)
Employment Type: Full-Time
About the Role
We are looking for a motivated and customer-focused Customer Service Associate (CSA) to join our team in Kolkata. This is an entry-level opportunity for candidates who have good communication skills, enjoy helping customers, and are eager to build a career in customer service.
Key Responsibilities
- Handle customer queries through phone, email, chat, or other communication channels.
- Understand customer requirements and provide accurate and timely assistance.
- Resolve customer concerns while maintaining a positive customer experience.
- Escalate complex issues to the appropriate team when required.
- Maintain accurate customer records and update internal systems.
- Follow company processes, policies, and service standards.
- Work effectively with team members to achieve service and performance goals.
Requirements
- Freshers are welcome to apply.
- Good verbal and written communication skills.
- Customer-focused and positive attitude.
- Basic computer knowledge.
- Positive interpersonal and problem-solving skills.
- Comfortable working from the office 6 days a week.
- Willingness to learn and work in a fast-paced environment.
📌 Customer Service Associate (Kolkata)
🏢 CogentHub
📍 Kolkata
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