The Reservation Assistant is responsible for supporting the reservation and help desk operations, handling patient enquiries, coordinating payment and booking follow-ups, managing telephone communication, and ensuring smooth and timely reservation-related services for patients.
Key Responsibilities
1. Reservation & Help Desk Support
- Perform the duties of processing/help desk staff during their absence or leave.
- Support day-to-day reservation activities and ensure continuity of operations.
- Assist patients and internal teams with reservation-related requirements.
- Enquiry Management
- Respond promptly and professionally to all enquiry e-mails received through the official Info e-mail ID.
- Coordinate with the concerned doctor or department wherever medical clarification is required before responding.
- Ensure accurate and timely communication with prospective and existing patients.
- Payment & Booking Follow-up
- Follow up with patients regarding pending payments.
- Coordinate and finalize admission/reservation dates for Premium and Deluxe category patients.
- Maintain proper follow-up records and ensure timely closure of pending cases.
- Telephone Handling
- Attend incoming telephone calls from 9:00 AM to 5:30 PM, including mobile and extension calls.
- Handle calls courteously and professionally.
- Direct calls to the appropriate department/person whenever required.
- Ensure important messages and call-related information are communicated accurately.
- Pending Bills Follow-up
- Follow up on pending bills and coordinate with the concerned departments for timely resolution.
- Maintain appropriate records of pending and completed follow-ups.
- Additional Responsibilities
- Carry out any other duties or responsibilities assigned by the Manager.
- Support the team during operational requirements and peak periods.
- Maintain professional communication and coordination with patients, doctors and internal departments.
- Sunday / Festival Duty
- Attend Sunday and festival duties on a rotational basis as per the department duty roster.
Key Competencies
- Excellent verbal and written communication skills
- Positive telephone etiquette
- Strong customer/patient service orientation
- Good follow-up and coordination skills
- Basic computer and e-mail proficiency
- Ability to maintain records accurately
- Time management and organizational skills
- Professional and courteous approach
- Ability to work effectively under pressure
- Teamwork and interpersonal skills
Key Performance Indicators (KPIs)
- Timely response to patient enquiries
- Accuracy of reservation and patient information
- Timely payment and booking follow-ups
- Effective handling of telephone calls
- Closure of pending bills and follow-up cases
- Patient service and communication quality
- Compliance with assigned duties and departmental processes
Qualification & Experience
- Qualification: Graduate preferred.
- Experience: 1–3 years of experience in reservations, front office, customer service, healthcare/hospitality or a similar role preferred.
- Candidates with good communication skills and relevant customer-facing experience may also be considered.
Working Conditions
- Willingness to work on Sundays and public holidays on a rotational basis.
- Flexibility to handle additional responsibilities as assigned by the Manager.
- Ability to work in a patient-facing and service-oriented environment.Role & responsibilities
Preferred candidate profile
📌 Reservation Assistant (Bengaluru)
🏢 Jindal Naturecure Institute
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.