We are looking for a highly skilled and experienced Team Leader to join our team in Delhi. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership skills and the ability to motivate and inspire a team.
Roles and Responsibility
- Lead and manage a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Coach and mentor team members to help them develop their skills and career goals.
- Ensure compliance with company policies and procedures, as well as relevant laws and regulations.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills, with attention to detail and accuracy.
- Experience with customer service software and technology, including CRM systems.
- Ability to lead and motivate a team to achieve high performance standards.
About Company
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs,
ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an setting where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Additional Info
The company offers a dynamic and supportive work environment, with opportunities for growth and development.
📌 Team Leader (Kolkata)
🏢 TP
📍 Kolkata