Looking to onboard a skilled Team Leader with 5 to 10 years of experience to join our team in Bengaluru. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Provide coaching and training to team members to enhance their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Ensure compliance with company policies and procedures.

Job Requirements
- Minimum 5 years of experience in customer experience management or a related field.
- Strong knowledge of customer service principles and practices.




- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience with customer relationship management software and tools.
- Teleperformance is an Equal Chance Employer.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

📌 Team Leader (Gurugram)
🏢 TP
📍 Gurugram