Role & responsibilities

To coordinate and facilitate a smooth patient journey by acting as a link between patients, attendants, doctors, nurses, diagnostics, billing, pharmacy and other hospital departments, while ensuring timely communication and a positive patient experience.

Key Responsibilities

1. Patient Interaction
- Welcome and assist patients and their attendants.
- Understand patient requirements and address routine queries.
- Act as the primary point of contact during the patient's hospital journey.
- Provide transparent and empathetic communication.

- Appointment & Follow-up Coordination

- Schedule and coordinate appointments, consultations and investigations.
- Coordinate follow-up visits and ensure continuity of care.
- Minimize waiting time and delays in the patient journey.

- Interdepartmental Coordination

- Coordinate with doctors, nursing, laboratory, radiology, pharmacy, billing and other support departments.
- Follow up on pending reports, consultations, procedures and other patient requirements.
- Escalate delays or issues to the concerned senior/team.

- Patient Navigation

- Guide patients through registration, consultation, investigations, billing, admission and discharge processes.
- Explain hospital processes and help patients navigate different services.
- Support patients and families in understanding their treatment journey.

- Records & Documentation

- Maintain accurate patient information and coordination records.




- Update patient details and follow-up information in the hospital system.
- Maintain confidentiality of patient information.

- Billing & Insurance Support

- Assist patients with billing-related queries.
- Coordinate with billing/insurance teams where required.
- Help patients understand relevant administrative processes.

- Patient Feedback & Experience

- Collect and monitor patient feedback.
- Identify patient concerns and coordinate their resolution.
- Escalate complaints and support service recovery.
- Contribute to improving patient satisfaction and experience.

- Quality & Process Improvement

- Identify gaps or delays in patient processes.
- Support quality-improvement initiatives.
- Help ensure service standards and patient-centric practices are followed.

- Home Care / Post-discharge Coordination

- In some Manipal PCC roles, coordinate home-care requirements and post-discharge follow-ups.
- Maintain communication with patients after discharge when required.

Skills Required

- Good communication and interpersonal skills
- Patient-friendly and empathetic approach
- Coordination and follow-up skills
- Ability to work with multiple departments
- Problem-solving and escalation skills
- Basic computer/MS Office skills
- Documentation and record-keeping
- Ability to handle patients and attendants professionally
- Knowledge of basic hospital processes is an advantage

📌 Patient Care Coordinator (Bengaluru)
🏢 Manipal Hospitals
📍 Bengaluru