- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
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📌 TOP BPO hiring Freshers Nonvoice process salary 30k (Hyderabad)
🏢 Ignites Human Capital
📍 Hyderabad
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