JOB DESCRIPTION RETAIL SALES MANAGER

Company: Mahindra Tractor Showroom

Location: Cuddalore

Department: Retail Sales

Working Hours: 9:00 AM to 6:00 PM

Working Days: 5 working days per week between Monday and Saturday

Experience Required: Relevant sales experience mandatory

ROLE OVERVIEW

We are looking for an experienced Retail Sales Manager to manage day-to-day retail sales operations at our Mahindra Tractor showroom in Cuddalore.

The candidate will be responsible for achieving retail sales targets, monitoring customer collections, ensuring all sales processes are followed correctly, and coordinating with the sales team and other departments for smooth vehicle delivery.

KEY RESPONSIBILITIES

1. Manage overall retail sales operations of the showroom.

2. Achieve monthly retail sales and collection targets.

3. Monitor advance collection from customers and ensure timely balance payment collection before delivery.

4. Track customer bookings, payments, finance status, invoicing, registration, and vehicle delivery.

5. Ensure all required sales processes, documents, approvals, and internal procedures are properly followed.

6. Monitor pending payments and follow up with customers and the sales team.

7. Supervise and support the retail sales team in converting enquiries into bookings and deliveries.

8. Review daily enquiries, bookings, retail numbers, collections, and pending cases.

9. Coordinate with finance, insurance, accounts, registration, stock, and delivery teams.

10. Ensure customers receive correct information regarding tractor models, pricing, finance options, schemes, insurance, and delivery timelines.





11. Handle customer concerns and escalations professionally.

12. Maintain accurate sales records and submit regular reports to management.

13. Ensure good teamwork, discipline, accountability, and coordination within the sales team.

14. Monitor local market activity, competitor offers, customer requirements, and sales opportunities.

CANDIDATE REQUIREMENTS

Relevant experience in sales is mandatory.

Experience in automobile, tractor, commercial vehicle, two-wheeler, insurance, vehicle finance, or similar sales industries is preferred.

Should have experience in customer handling, payment follow-up, collections, and closing sales.

Basic computer knowledge is mandatory.

Should be comfortable using Excel, email, and basic sales reporting systems.

Solid communication and negotiation skills.

Good leadership and team-management ability.

Target-oriented and capable of working under pressure.

Strong follow-up and problem-solving skills.

Should be organised and capable of managing multiple customer cases simultaneously.

Must be responsible, disciplined, and able to coordinate effectively with different departments.

Knowledge of vehicle finance, insurance, registration, invoicing, and retail delivery processes will be an advantage.

LOCATION REQUIREMENT

Candidate must currently be based in Cuddalore or be willing to relocate to Cuddalore.

Candidates who are comfortable working locally and building strong relationships with customers in the Cuddalore market will be preferred.

Perks and benefits

Provident fund, Health insurance, Annual bonus

📌 Walk-in || Retail Sales Manager (Cuddalore)
🏢 R K Motors
📍 Cuddalore