Job description:

Job Title: Senior Executive International Customer Support

Role Overview:

The Senior Executive – International Customer Support is responsible for managing global distributor

relationships, supporting sales operations, coordinating cross-functional activities, and ensuring

smooth execution of international business processes.

.

Key Responsibilities:

Distributor Management:

- Onboard new international distributors and maintain strong relationships.
- Track distributor performance, sales data, targets, and agreement validity.
- Prepare and manage distributor agreements and conduct regular review meetings.

Sales Coordination & Reporting:

- Monitor distributor sales and share performance data with internal Sales Officers.
- Support sales growth through coordination of schemes, follow-ups, and performance tracking.

Marketing & Promotional Support:

- Coordinate dispatch of promotional materials and gift kits to distributors.
- Plan and execute monthly social media content in coordination with the Marketing team.
- Identify and coordinate with vendors for promotional items and giveaways.

Training & Support:

- Provide website introduction and website module training to newly onboarded distributors.
- Assist in product trainings in coordination with the Export Marketing team.

Operations & Coordination:

- Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth

execution based on the nature of the work.

- Handle team queries related to distributor details, ERP updates, and website modules.
- Support team operations in the absence of reporting managers.

Documentation & Compliance:

- Maintain records such as distributor registers, inquiry registers,



agreements, and feedback

forms.

- Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory

teams.

- Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

- Coordinate with the Export Manager for visa processing and approvals.
- Support international exhibition-related activities, including coordination, preparation, and

post-exhibition follow-ups, as required..

Additional Support:

- Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

- Strong communication and interpersonal skills
- Good coordination, planning, and time management abilities
- Ability to handle data with attention to detail and accuracy
- Problem-solving and decision-making capability
- Ability to manage multiple tasks efficiently
- Working knowledge of MS Office (Excel, PowerPoint, Word)
- Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

- Coordinate with the Export Manager for visa processing and approvals.
- Support international exhibition-related activities, including coordination, preparation, and

post-exhibition follow-ups, as required..

Additional Support:

- Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

- Robust communication and interpersonal skills
- Good coordination, planning, and time management abilities
- Ability to handle data with attention to detail and accuracy
- Problem-solving and decision-making capability
- Ability to manage multiple tasks efficiently
- Working knowledge of MS Office (Excel, PowerPoint, Word)

📌 Senior Executive- International Customer Support (Mumbai)
🏢 Sisco Research Laboratories
📍 Mumbai