Job Summary

Director Information Technology - Position Types: Director Information Technology; Position Locations: India; City: Pune; Experience: 15+ years.

This is not a conventional infrastructure administration role. The Director Information Technology will be responsible for defining and implementing the technology and security architecture that enables GlobalStep to operate securely, efficiently, and consistently across countries, offices, service lines, and client environments.

The role combines enterprise architecture, cybersecurity, infrastructure operations, client engagement, Microsoft 365 excellence, AI enablement, and global support transformation. The successful candidate will be expected to make sound technology choices, lead disciplined implementation, build effective 24 7 monitoring and response capabilities, and ensure that IT remains closely aligned with business priorities.

The role will also help GlobalStep use technology as a productivity multiplier. This includes implementing AI capabilities embedded within Microsoft 365, supporting AI-enabled delivery and non-billable workflows, improving collaboration between offices, and centralizing remote infrastructure management and support in India wherever practical.

Responsibilities

- Enterprise Security Architecture - Design and implement GlobalStep's security architecture, including security-system design, tool evaluation and selection, implementation, operating procedures, and continuous improvement. Ensure that the architecture addresses, at a minimum, identity, access, devices, endpoints, networks, cloud environments, data movement, and egress controls.
- 24 7 Security and Network Monitoring - Establish and oversee effective 24 7 Security Operations Center (SOC) and Network Operations Center (NOC) monitoring. Define monitoring coverage, alerting, escalation, incident response, service levels, operating metrics, and integration between internal teams, managed-service providers, and business stakeholders.
- Network and IT Architecture - Define the network and broader IT architecture of GlobalStep so that it is secure, scalable, resilient, cost-conscious, and responsive to business needs. Own architecture standards and guide the administration of connectivity, infrastructure, cloud services, endpoints, office technology, remote access, and related platforms across all locations.
- Microsoft 365 Excellence - Lead a top-quality implementation and ongoing optimization of Microsoft 365. Strengthen identity and access management, collaboration, productivity, endpoint management, information protection, governance, administration, and user adoption across the organization.
- Client-Facing IT and Security Leadership - Serve as a senior interface for clients on IT, infrastructure, cybersecurity, compliance, connectivity, access, incident, audit,



and assurance matters. Represent GlobalStep confidently in client discussions, respond to technical and security requirements, support due-diligence processes, and build client confidence in GlobalStep's technology setting and controls.
- Cost-Effective Technology Solutions - Identify, evaluate, and implement low-cost, highly effective technology solutions, including antivirus and endpoint protection, conferencing, collaboration, connectivity, and office-to-office communication tools. Balance security, reliability, usability, scalability, and total cost of ownership when making technology decisions.
- AI Enablement within Microsoft 365 - Build sufficient organizational and technical capability to implement AI tools embedded within Microsoft 365, including Microsoft Copilot and related capabilities. Develop adoption plans, security and governance guardrails, use cases, training, and measurement approaches that produce meaningful improvements in productivity and decision-making.
- AI Support for Delivery and Corporate Functions - Support the rollout of capabilities that leverage AI in the delivery of client services and in the automation or assistance of non-billable work. Partner with business, delivery, process, and functional leaders to enable secure experimentation, select practical tools, support implementation, and ensure appropriate controls around data, access, intellectual property, and client obligations.
- Remote Infrastructure Management and Global Support - Develop and deploy a remote infrastructure management and IT-support strategy that centralizes appropriate support capabilities in India, improves coverage and consistency, reduces global support costs, and minimizes the need for onshore resources without compromising service quality or business continuity.
- IT Operations, Governance and Service Management - Create clear standards, operating procedures, asset controls, service-management practices, vendor governance, budgets, performance metrics, risk registers, disaster-recovery arrangements, and business-continuity capabilities. Ensure technology services are measurable, accountable, well documented, and continuously improved.
- Team and Partner Leadership - Build, lead, and develop a capable IT and security organization. Clarify responsibilities across global and India-based teams, select and manage external vendors and managed-service partners, set performance expectations, and foster a culture of ownership, responsiveness,



security awareness, and service excellence.

What Success Looks Like
- GlobalStep operates with a clearly defined, documented, and scalable enterprise IT and security architecture.
- Identity, access, device, network, endpoint, cloud, and egress risks are addressed through layered and consistently implemented controls.
- 24 7 SOC and NOC monitoring provides timely detection, response, escalation, and operational visibility.
- Microsoft 365 is implemented and administered to a high standard, with strong adoption, security, governance, and productivity outcomes.
- Clients receive credible, timely, and technically sound responses on IT and security matters.
- Global offices and teams collaborate through reliable, cost-effective conferencing and connectivity solutions.
- Microsoft 365 AI capabilities are deployed securely and deliver measurable efficiency improvements.
- AI-enabled delivery and corporate-function initiatives are supported by practical infrastructure, security, and governance.
- Remote infrastructure management and IT support are increasingly centralized in India, reducing cost while maintaining or improving service quality.
- IT performance, risks, vendors, assets, incidents, costs, and service levels are visible and actively managed.

What We Are Looking For
- 15+ years of progressive experience in enterprise IT, infrastructure, cybersecurity, technology operations, or related disciplines, including significant leadership responsibility.
- Proven experience designing and implementing enterprise security architecture across identity, access, devices, endpoints, networks, cloud platforms, data movement, and egress.
- Experience establishing, leading, or governing 24 7 SOC and NOC operations, including managed-service-provider models.
- Strong capability in network and infrastructure architecture across multi-site and globally distributed environments.
- Deep practical knowledge of Microsoft 365, including administration, identity, security, collaboration, endpoint management, governance, and adoption.
- Ability to evaluate technology tools objectively and implement solutions that are effective, secure, scalable, and cost-conscious.
- Credibility and confidence in client-facing discussions involving IT architecture, cybersecurity, controls, incidents, audits, and compliance requirements.
- Working knowledge of AI capabilities within the Microsoft ecosystem, particularly Microsoft Copilot, and the governance considerations required for enterprise adoption.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Director - Information Technology (Pune)
🏢 GlobalStep
📍 Pune