Job Title

Branch Operations Manager (ABHFL ABFL Mortgages)

Function

Operations

Department

Reporting To

Zonal Operations Head (ABHFL or ABFL Mortgages)

Unit

Aditya Birla Housing Finance Limited

Aditya Birla Finance Limited

Location

Branches across three zones (West, South, North East)

Business

Financial Services

Job Summary

- The purpose of this job is to oversee and handle day-to-day branch operations and administration in relation to disbursement of home loans.
- The role will ensure timely closures by following regulatory guidelines and optimal customer management by addressing escalations and delinquency in a proactive manner.
- It will also ensure high customer satisfaction by delivering effective services through timely query resolution.
- The role is responsible to manage branch performance metrics by ensuring zero escalations,



minimum delinquencies and present data to the zonal head regularly.
- To work closely with Credit and Collections teams ensuring smooth processes for disbursement/post disbursement activities.
- Also, involved in evaluation, reporting and recommendation of improvements on the adequacy and effectiveness of processes at the branch level.
- It will manage both internal external audit of the branch, and take action on the finding and recommendations suggested.

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