Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.
- Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
- Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
- Ensure accurate account opening/KYC with CKYC uploads and documentation quality
- Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
- Prepare for audits/inspections; maintain records and resolve observations on time
- Cross-sell insurance/investments and activate digital banking for all recent customers
- Train frontline on process updates and compliance requirements
- Inventory management of customer Deliverables and gold loan packets.
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