- Provide exceptional customer support through chat, email, or phone to resolve customer queries and concerns in a timely and skilled manner.
- Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
- Maintain accurate records of all interactions with customers using our CRM system.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Job Requirements :
- 0-2 years of experience in BPO/Call Centre environment or related field.
- Strong communication skills for effective interaction with international clients over phone calls.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support Associate (Hyderabad)
🏢 Doordash
📍 Hyderabad
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