We are seeking a highly experienced Lead ServiceNow IT Catalog Architect with 12-14 years of ServiceNow experience to lead the standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs.
Responsibilities
- Partner with IT Service Owners to assess services and identify opportunities for catalog standardization, automation, and AI enablement.
- working on key deliverables and milestones to transition IT service areas into standardized ServiceNow catalog offerings.
- Being a IT Catalogs product team member, bring the thoughts for future-state service delivery models leveraging self-service, workflow automation, conversational experiences, and AI capabilities.
- Catalog taxonomy structure: defining how SAP services/products are structured and categorized as they''re onboarded into the enterprise catalog.
- Automation design: designing the Flow Designer workflows and fulfillment automation for SAP catalog items order guides, AI-assisted form completion, and automated fulfillment paths.
- Integration architecture: deciding how the ServiceNow catalog integrates with SAP backend systems (e.g., SolMan, SAP fulfillment systems)
to execute requests end-to-end.
- AI capability implementation: determining where Now Assist and AI Search get applied within the SAP catalog experience, and how conversational workflows are designed for SAP-specific requests.
- Standards conformance: ensuring SAP catalog items are built consistent with the enterprise catalog standards already set by the IT Catalog Lead, while making SAP-specific technical calls within that framework.
- Sequencing: prioritizing which SAP services get catalog-enabled and automated first, based on volume and business impact.
Qualifications
- 12-14 years of ServiceNow experience with robust expertise in architecture, Service Catalog, workflow automation, and platform design.
- Proven experience onboarding IT service domains into standardized catalog offerings.
- Demonstrated success driving service standardization, automation, and service delivery improvements across multiple IT functions.
- Experience working directly with Service Owners to assess, redesign, and optimize service delivery models.
📌 ServiceNow IT Catalog Architect (Hyderabad)
🏢 PepsiCo
📍 Hyderabad
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