Job Summary

We are currently seeking a Messaging Services Senior Specialist to join our team in Bangalore, Karntaka (IN-KA), India (IN).

Responsibilities

- Flexible working in shifts supporting 24X7 steady state operations.
- Individuals understand their own area and are able to perform all facets of their role. Good analytical and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- They have experience in most issues that may arise, although require guidance with current assignments or assignments outside normal scope of work.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Performs a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests.
- Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients. Flexible to extend beyond work hours towards accomplishing assigned tasks.
- Regularly exercises discretion and independent judgment on technical matters.




- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures, customers and organization.

Technical Skillset
- Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Teams, Boundary Servers etc.,.
- Troubleshooting skills on end user support tasks, recipients management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client application troubleshooting, PowerShell commands and server support.
- Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
- Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
- Should have Good Experience in Customer Coordination (understand customer needs and providing solutions).

📌 Messaging Services Senior Specialist (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru