Job Summary:
We are looking for an IT Asset Management qualified to join the Equipment & Accounts (E&A;) team and support day-to-day IT equipment operations, including laptop orders, deliveries, collections, replacements, and end-of-lease activities.
Key Responsibilities:
- Handle internal customer queries related to IT equipment and provide timely support and resolution.
- Manage laptop orders through ServiceNow and ensure orders are placed within required timelines.
- Coordinate End-of-Lease (EOL) laptop returns and ensure equipment is returned before the due date.
- Monitor equipment deliveries and returns and coordinate with Lenovo to resolve any issues.
- Maintain accurate records of equipment orders, deliveries, collections, and returns across internal systems and spreadsheets.
- Maintain and update the CMDB inventory of IT equipment.
- Coordinate with other internal teams to ensure smooth and effective IT equipment operations.
- Escalate incidents and service requests to the appropriate teams when required.
- Support other members of the E&A; team with asset management and operational activities.