Job Summary

Job Description - Senior Admin Assistant

This position will be responsible for timely accurate billing adjustment and processing corrections for Operations, Customer Service, Collections, Billing Control, Business Development, or the external customer as and when there is an issue with the invoice in the system. Setting up of approval queues as per request received responsible for running monthly, quarterly, and yearly volume discount rebate reports for GFF so the issuance of rebates is accurate for our customers. This position, requires, exceptional attention to detail, problem solving judgment, basic research and analysis for which procedures may not always exist.

Responsibilities

- Timely accurate billing adjustment and processing corrections for Operations, Customer Service, Collections, Billing Control, Business Development, or the external customer as and when there is an issue with the invoice in the system.
- Setting up of approval queues as per request received; responsible for running monthly, quarterly,



and yearly volume discount rebate reports for GFF so the issuance of rebates is accurate for our customers.
- This position requires exceptional attention to detail, problem solving judgment, basic research and analysis for which procedures may not always exist.

Skills
- Analytical, problem-solving and research skills with an eye for detail.
- Must be resilient when working to resolve billing discrepancies.
- Prompt follow up skills must be able to work independently.
- Robust Customer Orientation, understanding customer services issues.
- Need to comprehend and cater to respective email requests accordingly.

Prerequisites
- Graduate/ Post graduate in any discipline.
- Proficient using Microsoft Office Suite of tools (Excel, Word, Outlook)
- Excellent written and verbal communication skills.
- Knowledge of SCS Freight Forwarding would be an added advantage.

Employee Type

Permanent

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