- Manage customer relationships to drive retention, acquisition, and growth through effective communication, issue resolution, and proactive engagement.
- Develop and execute customized plans to increase customer satisfaction, loyalty, and advocacy.
- Collaborate and execute with internal teams to identify opportunities for upselling/cross-selling products/services based on customers' needs.
- Analyze customer data to identify trends, patterns, and areas for improvement in CRM processes.
- Ensure timely follow-ups with customers to maintain open lines of communication.
📌 Customer Relationship Manager (Gurugram)
🏢 Vplak India
📍 Gurugram
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