Role & responsibilities

- Design and implement Salesforce Field Service Lightning (FSL) solutions to support field operations.
- Configure and manage Work Orders, Service Appointments, Service Resources, Territories, and Scheduling Policies.
- Develop custom solutions using Apex, LWC, Aura Components, and Flows.
- Configure Workforce Management, Dispatcher Console, and Mobile App capabilities.
- Implement optimization strategies for scheduling and resource allocation.
- Integrate FSL with ERP, HRMS, CRM, and third-party systems using REST/SOAP APIs.
- Customize Service Cloud and FSL functionalities to meet business requirements.
- Develop and maintain automation using Flows, Process Builder, and Apex.
- Perform data migration, deployment, testing, and production support.
- Collaborate with business stakeholders to gather requirements and provide solution recommendations.
- Troubleshoot and resolve production issues while ensuring application performance and reliability.
- Participate in Agile ceremonies, code reviews, and release activities.

📌 Walk-in || Salesforce Field Service Lightning (Chennai)
🏢 Tata Consultancy Services
📍 Chennai