Job Summary

As a Cash Cycle Operations Manager, you will play a critical role in ensuring that day-to-day cash cycle operations run efficiently, accurately, and in line with performance expectations. You will act as a subject matter expert (SME) for a specific cash cycle capability-such as Receivables, Collections, Cash Application, Carrier Disbursements, or Bank Reconciliation-ensuring that work flows smoothly, issues are resolved promptly, and processes are consistently followed.

Responsibilities

- Serve as the SME for your assigned cash cycle process (e.g., Receivables, Collections, Cash Application, Carrier Disbursements, Bank Reconciliation), providing guidance and escalation support to colleagues.
- Oversee day-to-day workflow, ensuring that work is allocated, prioritized, and completed within defined service levels and quality standards.
- Perform complex or high-risk activities within the process (e.g., complex reconciliations, high-value items, exception handling), and provide hands-on support during peak periods.
- Monitor process performance and key metrics (e.g., aged debt, unapplied cash, reconciliation breaks, turnaround times) and take corrective actions as needed.
- Analyze operational data to identify trends, root causes, and opportunities for improving efficiency, accuracy, and client experience.
- Collaborate with internal stakeholders (e.g., Commercial Risk, Finance, Accounting, Technology) and external partners (e.g., carriers, clients) to resolve complex issues and ensure smooth end-to-end execution.
- Contribute to and lead aspects of continuous improvement initiatives, including documenting and updating procedures, standardizing work practices, and supporting automation or system enhancements.

Skills & Competencies

- Typically 9+years of progressive experience in cash cycle management, accounts receivable, finance operations, or related areas.




- Hands-on experience in at least one core cash cycle process (e.g., cash application, collections, bank reconciliation, carrier disbursements) with demonstrated subject matter expertise.
- Strong understanding of accounting principles (U.S. GAAP) and financial controls (such as SOX) relevant to cash cycle processes.
- Proven track record of managing workflow and meeting service, quality, and control standards in a fast-paced environment.
- Demonstrated ability to analyze data, identify trends, and drive practical process improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and with external partners.
- Preferred Experience - Prior experience in a senior specialist, team lead, or informal people-leadership role (e.g., mentoring, training, or delegating work to others).
- Exposure to managing or coordinating a small team and/or hybrid responsibilities (both processing work and overseeing others).
- Experience in the commercial risk insurance industry, financial services, or a shared services/global capability center environment.
- Familiarity with ERP and financial systems (such as SAP, Oracle, or similar platforms), reconciliation tools, and reporting/analytics solutions.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) or participation in continuous improvement projects.

Qualifications

- Graduate in commerce or post-graduate (full time) from an accredited university
- Required years of experience - 9-12 years of previous Order to Cash experience from international Organizations

Job Type

- Full Time

Location

- Noida, Uttar Pradesh

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📌 Cash Cycle Specialist (Noida)
🏢 Aon
📍 Noida