Job Summary

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnataka, India.

Responsibilities

- Messaging Services Specialist applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems.
- Provide steady state support to the email and collaboration infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities.
- Expert on M365 services-Exchange Online, security and compliance within the M365 ecosystem.
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 or US Business hours steady state operations.
- Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Valuable working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
- Builds deeper understanding of processes, procedures,



customers and organization.
- Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning.
- Provide advanced support for various M365 services, including Exchange Online and MS-Teams administration. Resolve complex technical issues and ensure minimal disruption to end users.
- Configuring and fine-tuning anti-phishing, anti-spam, and anti-malware policies in Defender for Office 365.
- Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks.
- Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations.
- Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security.
- The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services.
- Work closely with other teams to ensure seamless integration and operation of M365 services.
- Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
- Steady state support to the email Collaboration services, end-users support, handling on-call responsibilities, complex issues, escalations, participate in change management activities, etc.
- Stay up to date with the latest M365 features, updates, and best practices.
- Identify opportunities for improving M365 service delivery and user experience.

Qualifications
- Bachelors degree in computer science, Engineering, or related field.
- 4+ years of experience Exchange Online and Microsoft Purview.
- Microsoft 365 certification preferred.

📌 Messaging Services Specialist (Bengaluru)
🏢 NTT DATA Business Solutions
📍 Bengaluru