Job Title - Retail Service Reinvention - Senior Manager
Management Level: L06 - Senior Manager
Reporting to _ Customer Service MD - Managing Director
Location: Bangalore, Gurgaon, Mumbai (India; global remit)
Experience: 12+ Years (L06)
Must have skills: Retail Service Reinvention / Customer Service Strategy & Transformation; a blend of industry and consulting experience with deep understanding of the end-to-end retail value chain and how it drives service demand, volume and exceptions; experience shaping AI-native / agentic service operating models.
Role
- Roles and responsibilities
- Service Strategy & Advisory
- Experience Design
- Operating Model & Process Transformation
- Technology & AI Transformation
- Human + Agentic Operations
- Enterprise Transformation Delivery
- Practice Building
- Qualified & Technical Skills
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