The Customer Support Executive will serve as the primary point of contact for our clients. The main focus is to resolve post-purchase challenges smoothly, collect product reviews, and maintain positive client relationships through excellent communication.

Role & responsibilities

Client Issue Resolution

- Order Support: Talk to clients directly regarding issues with their orders.
- Problem Solving: Address concerns about damaged items, wrong shipments, or missing parts.
- Ticket Management: Track customer complaints from initial contact to successful resolution.

After-Sales Engagement

- Review Collection: Gather detailed after-sales product and service reviews from clients.
- Feedback Reporting:



Summarize customer insights to help improve product quality.
- Customer Retention: Follow up with clients to ensure complete satisfaction.

Communication & Standards

- Tone Management: Maintain a polite, empathetic, and professional tone at all times.
- Clear Documentation: Record customer interaction details accurately in our support logs.

Preferred candidate profile

- Talking to our clients about the issue they are facing with the order.
- Getting proper after sales review from our clients.
- Having positive communication skills.

📌 Customer Support Executive (Ludhiana)
🏢 Chander Kala Creations
📍 Ludhiana