- Lead and manage a team of professionals to achieve business objectives and goals.
- Develop and implement strategies to improve team performance and productivity.
- Provide guidance and support to team members to enhance their skills and knowledge.
- Analyze and resolve complex problems and issues that arise within the team.
- Collaborate with other departments to ensure seamless operations and alignment with business objectives.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong understanding of leadership principles and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team management tools and software is an asset.