- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify areas for improvement and optimize processes.
- Coach and mentor team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to analyze data and make informed decisions.
- Experience with team management and coaching.
- Solid knowledge of industry trends and best practices.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad
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