- Supervise and coordinate daily operations to achieve business objectives.
- Manage and motivate a team of professionals to meet performance targets.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with other departments to ensure seamless service delivery.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Excellent problem-solving and analytical skills.
- Experience with team management and coaching.
- Strong understanding of BPO/Call Centre operations and industry trends.