- Develop and implement comprehensive training plans to enhance employee performance.
- Design and deliver engaging training sessions, workshops, and seminars.
- Conduct needs assessments to identify skill gaps and create targeted training programs.
- Collaborate with subject matter experts to develop high-quality training materials.
- Evaluate the effectiveness of training programs and recommend improvements.
- Provide coaching and mentoring to support employees' professional growth.
Job Requirements
- Proven experience in training and development, preferably in a BPO or Call Centre workplace.
- Excellent communication, presentation, and interpersonal skills.
- Ability to design and deliver effective training programs.
- Strong analytical and problem-solving skills.
- Experience with adult learning principles and instructional design methodologies.
- Familiarity with e-learning platforms and authoring tools.