Role & responsibilities

Key Responsibilities

- Lead and manage end-to-end business operations by planning, organizing, directing, monitoring, and continuously improving processes using AI-driven decision-making and automation.
- Achieve financial objectives through budgeting, forecasting, AI-powered business analytics, cost optimization, revenue enhancement, and profitability management.
- Drive business growth by identifying high-potential opportunities, conducting AI-assisted market research, and implementing scalable, data-driven business strategies.
- Lead the Franchise Sales, Franchise Development & Business Expansion function by leveraging AI tools for lead generation, qualification, sales forecasting, partner onboarding, and franchise success management.
- Develop and execute strategies for opening company-owned outlets and expanding franchise networks across city, state, regional, national, and international markets.
- Build, lead, and mentor teams across office, city, state, regional, and national operations while embedding AI-first workflows into every department.
- Establish AI-enabled SOPs, KPIs, dashboards, MIS reports, compliance frameworks, and performance management systems to improve efficiency across all business units.
- Identify high-growth markets, perform feasibility studies, prepare AI-assisted business plans, financial models, execution roadmaps, and expansion strategies that are practical and executable.
- Continuously generate innovative business ideas related to the beauty, wellness, spa, salon, academy, healthcare, retail, and franchise industries, and convert them into commercially viable businesses.
- Identify strategic partnerships, acquisitions, new revenue streams, emerging technologies,



and investment opportunities with high growth potential.
- Lead cross-functional collaboration between Operations, Marketing, HR, Finance, Sales, IT, Product Development, and Franchise teams to ensure seamless execution of business objectives.
- Mandatorily implement Artificial Intelligence across every possible business function, including Marketing, HR, CRM, ERP, Customer Service, Sales, Franchise Management, Operations, Finance, Procurement, Training, Quality Control, Analytics, and Executive Reporting.
- Identify, evaluate, deploy, and optimize AI technologies including AI Agents, Generative AI, Machine Learning solutions, workflow automation, predictive analytics, and business intelligence platforms.
- Drive enterprise-wide digital transformation using platforms such as Zoho One, CRM, ERP, Marketing Automation, AI Chatbots, WhatsApp Business API, Business Intelligence tools, APIs, and enterprise automation solutions.
- Work closely with software developers and technology partners to build AI-powered products, internal tools, customer portals, mobile applications, and business automation systems.
- Monitor business performance using real-time dashboards and AI-generated insights, recommending corrective actions to maximize revenue, profitability, customer satisfaction, and operational excellence.




- Represent the organization before franchise partners, investors, corporate clients, landlords, government authorities, strategic partners, and other stakeholders.
- Develop and execute a long-term roadmap for sustainable expansion while maintaining brand standards, operational excellence, innovation, governance, and profitability.
- Champion an AI-First culture by continuously identifying manual processes that can be automated, improving productivity through AI, and ensuring every department effectively adopts and utilizes contemporary AI technologies.
- Stay updated with the latest advancements in Artificial Intelligence, automation, enterprise technology, digital marketing, customer engagement platforms, and business transformation, ensuring the organization remains at the forefront of innovation.

Preferred candidate profile

Preferred Candidate Profile

- MBA/Graduate with 2+ years of leadership experience in Operations, Business Development, Franchise Expansion, or Retail/Beauty/Hospitality.
- Proven track record in franchise sales, multi-location operations, business expansion, and P&L; management.
- Mandatory: Strong hands-on experience in AI implementation, AI tools, automation, Zoho ERP/CRM, and digital transformation.
- Strategic leader with expertise in team management, innovation, execution, and scaling businesses from city to national level.
- Entrepreneurial mindset with excellent communication, analytical, and decision-making skills.

Perks and benefits

Food allowance, Provident fund, Annual bonus, Health insurance, Travel allowance, Life insurance, Accidental insurance, Sales incentives, Mobile bill reimbursements, Leave encashment

📌 Walk-in || Senior/City/State/Regional Manager/National Head/Franchise Development (Ranchi)
🏢 Europian Beauty and Healthcare
📍 Ranchi