Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to ensure high standards of service delivery.
- Coach and develop team members to enhance their skills and performance.

Job Requirements

- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Ability to analyze complex data and make informed decisions to drive business outcomes.
- Robust problem-solving skills, with the ability to think critically and creatively.
- Experience with process improvement initiatives and change management.
- A graduate degree is required for this position.

📌 Team Leader - Operations (Gurugram)
🏢 TP
📍 Gurugram