Key Responsibilities

1. Solution Design Implementation

- Design, configure, and implement S/4HANA Service Management processes across the full service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, Analyze.
- Map business requirements to standard S/4HANA Service capabilities including service orders, service contracts, quotations, spare parts logistics, resource planning, billing, and analytics.
- Support service-related innovations from the latest S/4HANA PCE releases (e.g., service team determination, advanced execution, Fiori apps, AI-powered service intelligence).

2. SAP S/4HANA Private Edition Responsibilities

- Understand shared responsibility model between the customer and SAP Enterprise Cloud Services in S/4HANA PCE.
- Coordinate with SAP for system-level tasks (infrastructure, backups, upgrades) and perform customer-side functional tasks (configuration, testing, business process governance).
- Work within frameworks defined by SAPs Roles and Responsibilities documentation for PCE environments.

3. Service Order Contract Management

- Configure and support service contracts, billing plans, and recurring service processes.
- Enable resource-related billing, time and material processes, and fixed-price scenarios.
- Implement new features such as copying from service contract templates and mass contract changes as introduced in recent releases.

4. Service Planning, Execution Logistics

- Set up and optimize workforce planning, scheduling, and dispatching functions.
- Configure plant and storage location fields in service transactions and support multi-plant/multi-location service scenarios.
- Integrate service transactions with procurement, inventory, shipping, maintenance orders,



and follow-on logistics.

5. Data Migration, Testing Integration

- Lead preparation and validation of service master data, contract data, and open service orders.
- Utilize migration cockpit objects, including new transition tools for service contracts.
- Coordinate integration with CRM, FSM, CS, logistics, and finance systems.

6. AI, Analytics Continuous Improvement

- Enable AI-driven capabilities (e.g., Joule summaries, enhanced service order insights, intelligent confirmations).
- Build dashboards and KPIs for service operations performance monitoring and continuous optimization.
- Support customers in adopting new enhancements included in periodic release cycles.

7. Stakeholder Management Documentation

- Conduct workshops, document business processes, and prepare functional specifications.
- Work with cross-functional teams including logistics, finance, procurement, and sales.
- Provide training and support to end users.

Required Skills Experience

- 5–12 years of SAP Service Management experience (CS/SM/S/4 Service).
- Solid knowledge of S/4HANA Service (PCE) processes across the service lifecycle.
- Experience with Service Orders, Service Contracts, RRB, billing integration, and logistics execution.
- Good understanding of SAP PCE operating model and cloud/private edition roles responsibilities. • Experience with Fiori apps, OData APIs, and extensibility options.
- Knowledge of integration with PM, SD, MM, FI/CO, FSM.

Preferred Qualifications

- Hands-on experience with RISE with SAP S/4HANA Cloud, Private Edition deployments.
- Familiarity with SAP’s roles responsibilities and upgrade governance for PCE environments.
- SAP certification in S/4HANA Service or related modules.

📌 SAP SM/CS Consultant (Noida)
🏢 Modern Ballistic
📍 Noida