- Develop and implement comprehensive talent strategies to drive business growth and excellence.
- Lead and manage a team of talent professionals, providing guidance and support to ensure success.
- Collaborate with cross-functional teams to identify and develop key performance indicators (KPIs) for talent management.
- Design and deliver training programs to enhance employee skills and knowledge.
- Analyze data and metrics to measure the effectiveness of talent management initiatives.
- Foster a culture of continuous learning and development within the organization.
Job Requirements
- Proven experience in talent management and development, preferably in the BPO/Call Centre industry.
- Robust leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Ability to analyze data and metrics to inform decision-making.
- Strong problem-solving and strategic thinking skills, with the capacity to adapt to changing priorities.
- Experience with talent management tools and technologies, such as HRIS and performance management systems.