- Develop and implement comprehensive talent management plans to drive business results.
- Lead recruitment efforts to attract top talent in the industry.
- Design and deliver training programs to enhance employee skills and performance.
- Foster a positive work environment that promotes employee engagement and retention.
- Collaborate with cross-functional teams to align talent strategies with business objectives.
- Analyze market trends and competitor activity to inform talent decisions.
Job Requirements
- Proven experience in talent management, preferably in the BPO/Call Centre industry.
- Strong understanding of recruitment, training, and development principles.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Experience with talent management tools and technologies.
- Solid knowledge of employment laws and regulations.