Roles and Responsibility

- Manage and resolve complex customer complaints professionally and courteously.
- Provide expert guidance on products and services to customers via phone, email, or chat.
- Collaborate with internal teams to enhance operational efficiency and customer satisfaction.
- Analyze customer feedback to identify areas for improvement and implement changes.
- Develop and maintain thorough knowledge of company products and services.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience in a BPO/Call Centre workplace, preferably in a customer-facing role.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Strong analytical and critical thinking skills, with attention to detail.
- Ability to work collaboratively as part of a team, focusing on customer-centric solutions.
- Familiarity with industry-specific software and technology is an asset.
- Strong time management and organizational skills, with the ability to prioritize tasks effectively.

📌 Operations Customer Expert (Chennai)
🏢 TP
📍 Chennai