Roles and Responsibility

- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify areas for improvement and optimize processes.
- Coach and mentor team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience in a leadership role within the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Solid analytical and decision-making skills.
- Experience with team management and coaching.
- A graduate degree is required for this position.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad