Roles and Responsibility

- Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other departments to ensure seamless operations and resolve issues promptly.
- Coach and mentor team members to improve their communication and problem-solving skills.
- Analyze sales data and metrics to optimize team performance and achieve business objectives.

Job Requirements

- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and interpersonal skills.
- Ability to work in a quick-paced environment and adapt to changing situations.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with sales data analysis and metrics reporting.

📌 Team Leader (Malad)
🏢 TP
📍 Malad