Roles and Responsibility

- Develop and implement comprehensive quality control processes to ensure consistency and excellence in all aspects of the business.
- Lead and manage a team of quality professionals, providing guidance and support to achieve departmental goals.
- Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
- Collaborate with other departments to develop and implement process improvements that enhance overall quality.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Develop and maintain relationships with external partners and vendors to ensure high-quality service delivery.

Job Requirements

- Proven experience in quality management,



preferably in a BPO/Call Centre environment.
- Strong knowledge of quality control processes, including auditing and assessment techniques.
- Excellent leadership and communication skills, with the ability to motivate and guide a team.
- Ability to analyze data and metrics to inform quality decisions.
- Strong problem-solving skills, with the ability to identify root causes and implement effective solutions.
- Experience working in a quick-paced environment, prioritizing multiple tasks and deadlines.

📌 Quality Manager (Vadodara)
🏢 TP
📍 Vadodara