Application Support Engineer (Pune)

Application Support Engineer (Pune)

26 Aug
|
Anura Systems
|
Pune

26 Aug

Anura Systems

Pune

Roles and Responsibilities :

- Provide technical support to customers via phone, email, or chat for issues related to software applications.
- Troubleshoot and resolve complex technical problems using tools like Apache Tomcat, ServiceNow, JIRA, SQL Server Management Studio.
- Collaborate with cross-functional teams to identify root causes of issues and implement solutions.
- Document customer interactions and resolutions in a timely manner using CRM systems like Salesforce.

Job Requirements :

- 3-5 years of experience in application support or similar role.
- Robust understanding of Windows Server operating system administration.
- Proficiency in troubleshooting techniques using various diagnostic tools such as ServiceNow's ITSM platform.

📌 Application Support Engineer (Pune)
🏢 Anura Systems
📍 Pune

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