- Supervise and coordinate daily operations activities to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Manage and motivate a team of professionals to meet performance targets.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with other departments to ensure seamless service delivery.
- Implement quality control measures to maintain high standards of customer service.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Robust leadership and communication skills are essential for effective team management.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Excellent problem-solving skills to resolve operational issues efficiently.
- Experience with process improvement initiatives and change management.
- Strong attention to detail to ensure high-quality service delivery.