- Develop and implement effective employee relations strategies to enhance workplace culture and productivity.
- Foster positive relationships with employees, management, and other stakeholders through regular communication and feedback sessions.
- Handle employee complaints and conflicts fairly and promptly, ensuring compliance with company policies and procedures.
- Collaborate with the HR team to design and deliver training programs on employee engagement, retention, and conflict resolution.
- Analyze employee data and metrics to identify trends and areas for improvement in employee relations.
- Provide coaching and guidance to managers and employees on best practices for effective communication and conflict resolution.
Job Requirements
- Proven experience in employee relations, preferably in a BPO/Call Centre workplace.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong analytical and organizational skills, with attention to detail and the ability to prioritize tasks effectively.
- Experience with conflict resolution and mediation techniques is an asset.
- Familiarity with HR systems and software, including talent management tools and performance management systems.