Roles and Responsibility

- Develop and implement comprehensive training programs to enhance employee performance and productivity.
- Conduct regular assessments and evaluations to identify areas of improvement and provide feedback.
- Collaborate with cross-functional teams to align training objectives with business goals.
- Design and deliver training sessions, workshops, and coaching programs to employees at all levels.
- Manage and maintain accurate records of training activities, including attendance, progress, and evaluation results.
- Identify opportunities to improve training processes and procedures, and implement changes as needed.

Job Requirements

- Proven experience in training and development, preferably in the BPO/Call Centre industry.




- Strong knowledge of adult learning principles, instructional design models, and training delivery methods.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze data and metrics to inform training decisions and measure program effectiveness.
- Experience with training software, tools, and technologies, such as learning management systems and content management systems.
- Robust project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

📌 Assistant Manager - Training (New Delhi)
🏢 TP
📍 New Delhi