Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to ensure high standards of service delivery.
- Coach and develop team members to enhance their skills and performance.

Job Requirements

- Proven experience in a leadership role within the BPO/Call Centre industry.
- Solid understanding of operational processes and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing and developing high-performing teams.

📌 Team Leader - Operations (Kolkata)
🏢 TP
📍 Kolkata