Roles and Responsibility

- Develop and implement comprehensive training programs for employees.
- Conduct regular training sessions to enhance employee skills and knowledge.
- Create engaging and interactive training materials and content.
- Evaluate the effectiveness of training programs and recommend improvements.
- Collaborate with subject matter experts to develop high-quality training content.
- Provide coaching and mentoring to junior trainers and employees.

Job Requirements

- Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.
- Excellent communication and interpersonal skills are required to engage audiences effectively.
- Strong analytical and problem-solving skills are needed to evaluate training needs and create effective solutions.
- Ability to work independently and collaboratively as part of a team.
- Experience with adult learning principles and instructional design methodologies is preferred.
- Solid organizational and time management skills to prioritize tasks and meet deadlines.

📌 Trainer II (Kolkata)
🏢 TP
📍 Kolkata